Introducing VARO SmartHelp: our new support package

SmartHelp is not just a service, but the result of over two years of work, intensive testing within our company, and many hours of training dedicated to our technicians.
A project designed and developed with a clear goal: to bring technological innovation to our company and provide customers with increasingly effective and efficient support.

Thanks to the use of augmented reality headsets, SmartHelp revolutionizes the concept of technical assistance, enabling fast, precise, and highly qualified interventions—even remotely.

What does SmartHelp offer?

• Remote technical support: real-time assistance from specialized technicians who guide the operator step by step.
• Routine and extraordinary maintenance: guided procedures, component checks, and immediate consultation with technical guidelines.
• Diagnostics and fault analysis: instant sharing of critical issues, highlighting involved parts, and collecting photos, videos, and notes.
• Operational support and training: visualization of 3D models and digital content for complex components, facilitating knowledge transfer directly in the field.

SmartHelp represents a concrete step for us towards the future of assistance: more technology, more expertise, and more value for our customers.